OTA Support

Have questions about your account or need help using the app?
Our team is standing by to help.

I'm a Resident/Laundry User

I'm an Owner/Operator

For Laundry Users

How do I load money into my account?

What payment methods can I use to add money to my account?

Is my credit card transaction secure?

Where do I find my account balance?

I transferred my balance from CSC Go to CSCPay but I don't see it. What should I do?

How do I create a service request in One Tap Away?

How do I request a refund in One Tap Away?

Why is my app not finding machines in my laundry room?

I still have questions.

Fill out the details below, and a member of our team will reach out to assist you. For immediate support, call 844-272-9675.

Fill out the details below, and a member of our team will reach out to assist you. For immediate support, call 844-272-9675.

Fill out the details below, and a member of our team will reach out to assist you. For immediate support, call 844-272-9675.

Fill out the details below, and a member of our team will reach out to assist you. For immediate support, call 844-272-9675.

We have a dedicated team standing by M-F to offer support.

Experiencing an issue with your service or a machine malfunction? Submit a service request

We have a dedicated team standing by M-F to offer support.

Experiencing an issue with your service or a machine malfunction? Submit a service request

To submit a support request for your property, please fill out this form.