OTA Support

Have questions about your account or need help using the app?
Our team is standing by to help.

For Properties

We have a dedicated team standing by M-F to offer support.

To submit a support request for your property, please fill out this form.

For Residents

FAQ

How do I load money into my account?

What payment methods can I use to add money to my account?

Is my credit card transaction secure?

Where do I find my account balance?

I transferred my balance from CSC Go to CSCPay but I don't see it. What should I do?

How do I create a service request in One Tap Away?

How do I request a refund in One Tap Away?

Why is my app not finding machines in my laundry room?

I still have questions.

How do I load money into my account?

What payment methods can I use to add money to my account?

Is my credit card transaction secure?

Where do I find my account balance?

I transferred my balance from CSC Go to CSCPay but I don't see it. What should I do?

How do I create a service request in One Tap Away?

How do I request a refund in One Tap Away?

Why is my app not finding machines in my laundry room?

I still have questions.

How do I load money into my account?

What payment methods can I use to add money to my account?

Is my credit card transaction secure?

Where do I find my account balance?

I transferred my balance from CSC Go to CSCPay but I don't see it. What should I do?

How do I create a service request in One Tap Away?

How do I request a refund in One Tap Away?

Why is my app not finding machines in my laundry room?

I still have questions.

How do I load money into my account?

What payment methods can I use to add money to my account?

Is my credit card transaction secure?

Where do I find my account balance?

I transferred my balance from CSC Go to CSCPay but I don't see it. What should I do?

How do I create a service request in One Tap Away?

How do I request a refund in One Tap Away?

Why is my app not finding machines in my laundry room?

I still have questions.

For resident support requests, please email us otasupport@cscsw.com or call 844-272-9675